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Article title Date posted
New Tool - Record Steps to Reproduce a Problem 1/5/15
HELP US TO HELP YOU with this slick TOOL TIP! Ever had a technical issue that you wish you could record so your IT Helpdesk can witness what you keep seeing? You can with the "Record Steps to Reproduce a Problem" feature available in Windows 7. This nifty tool goes beyond a simple screenshot and actually records the onscreen actions to help the IT department diagnose the issue. Here's how to use the feature:
  1. Using the SEARCH feature in Windows 7 (available from the START Windows button in the bottom left corner of your screen), type in: Record Steps to Reproduce a Problem Search feature in Windows 7
  2. Click the link that displays will launch the application and put the control panel windows on your screen (see the screenshot below).Problem Steps Recorder
  3. Click Start Record and then click through the process to recreate the error you are having.
  4. When finished, hit Stop Record and a Save As window will pop open.
  5. Save the file (MHTML format i.e. web page format) and then send the recording as an email attachment to your IT Helpdesk.
See website links in email message 4/28/14
If a blue underlined link shows up in an email message or Word document, you can mouse over it without clicking to see what website it plans to open.
Lock Windows Quickly 9/19/14
Press the Windows Logo key + L to lock Windows quicklyIt's always a good idea to lock your computer before your step away. Going to lunch? Into a meeting? To the restroom? To lock Windows quickly, simply press the Windows Logo key (the flag) + L. Locking your computer should become a habit, at the office and especially in public locations like a cafe or restaurant.
Keyboard shortcuts 1/20/14
  • Easily create sub- and super- script text: If you need to make sub or superscript text (like superscript for exponents and subscript for elements), simply press CTRL + = for subscript and CTRL + SHIFT + = for superscript in Microsoft Word.
  • Delete an entire word: Instead of deleting a single letter in a word you messed up, pressing CTRL + Backspace (BKSP) will delete the entire word behind the cursor.
  • Minimize all windows: When you need to get to your desktop quickly, simply press Windows + D and all windows will minimize. Press again and all windows will come back up.
  • Close the current window or tab: Press CTRL + W and the current window or tab will close.
  • You can switch among open programs by pressing Alt+Tab (or Command-Tab on the Mac). On the Mac, the much less known Command-tilde (the ~ key, upper left corner) switches among windows in a single program.
By simply utilizing the Windows Key, here are three shortcuts for increased productivity:
  • Windows Key & Right Arrow Key allows the screen to be split showing two or more windows side-by-side.
  • Windows Key & L (letter L) locks to computer. To unlock the computer, the logged in user's password will need to be input
  • Windows Logo & E (letter E) opens the Windows Explorer and allows you to search for files and folder
BONUS TIP: Alt & PRT SC (print screen) = Takes a screen shot of the screen you are on. To paste this screenshot in a document, press CTRL & V.
Empty Trash Bin 9/19/14
Be sure to empty your computer's trash bin on a regular basis - something like one a week or once a month. Even though you've deleted the document you no longer wanted from its previous location, it is still being stored (and taking up space) in your Trash Bin. Just remember to double check the Trash Bin before emptying it.
Create strong passwords 11/13/13
Make sure you create really strong passwords. Hackers and online thieves are getting smarter and smarter these days so make sure your passwords are longer and a hard-to-guess mix of numbers, letters, symbols ... with no personal ties. Make sure that all employees at your organization have secure passwords. Ensure they are not using passwords with personal ties, like a pet or child's name or anything super simple like 123456 or password. Change passwords regularly - the norm in the IT world is every 90 days. Here are a few examples:
  • T@yl0r#M@d3! (taylor#made!)
  • $m3llycat!! (smellycat)
  • 1c3cr34m (icecream)
Backspace VS Delete Keys 9/17/13
On your keyboard, there's a difference between the Backspace and Del keys. Press Backspace to delete the typed character to the left of the blinking insertion-point cursor, as usual. Pressing Del, however, removes the character to its right.
Keep your laptop cool 3/18/14
When using a laptop for an extended period of time, make sure there is ample ventilation as the systems run. Using a laptop on your lap or on top of a blanket, protecting your legs from the hot laptop bottom, inhibits the ventilation the laptop needs and can cause your machine to overheat. Not Good! Opt for a lap desk or a laptop cooling pad that doesn't conduct heat or block the laptop vents.
Windows Calculator Modes 11/10/15
Need a different type of desktop calculator for your work? Below are keyboard shortcuts to get to four different calculator modes. Press ALT + 1 to switch to Standard mode Press ALT + 2 to switch to Scientific mode Press ALT + 3 to switch to Programmer mode Press ALT + 4 to switch to Statistics mode
Keep your desktop clean 4/28/14
Keep your desktop clean. And we aren't talking just about your actual, physical desk workspace (which you should keep that clean too). Keep your computer's desktop clean and organized. Use desktop folders to store files (whether permanent or temporary) or use an application like Fences (Microsoft) to keep an organized work area.

If you would like any additional information on any of the above information, please contact us.