Knowledge Base

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Article title Date posted
Count the Total Number of Incoming Emails Per Day in Outlook 8/14/15
How many emails do you think you receive per day? 100? 200? Curious to know exactly how many emails you are receiving each day ... Well find out using this little tip! 1. In Outlook, right-click the Search Folders under the email account that you want to count the total incoming emails per day. Then click the New Search Folder. New Search Folder in Outlook 2. In the New Search Folder dialog, scroll down to the bottom and then click Create a custom Search Folder under Custom. Then click Choose button. Create a custom Search Folder in Outlook 3. When the Custom Search Folder dialog pops up, Name it and then click the Criteria button. Custom Search Folder 4. In the Search Folder Criteria dialog, under Messages tab, separately select received and Today from the Time drop-down list. Then click OK. Search Folder Criteria 5. When it returns to the Custom Search Folder dialog, click the Browse button. Custom Search Folder 6. In the Select Folder(s) dialog, select the folder you want to count the total emails per day, and uncheck the Search subfolders box. Then click OK button. Select Folder(s) 7. The click OK twice in the following two dialogs. 8. Right-click the new search folder you have just created, then select Properties from the right-click menu. Properties from the right-click menu 9. In the following dialog, check Show total numbers of items box, and then click OK. Total emails per day Properties Now copies of the incoming email messages will be saved to this search folder per day. When a new day comes, the search folder will automatically remove all the old messages and start counting the new days email messages. knowledgeBase-EmailCountDaily-9
New Tool - Record Steps to Reproduce a Problem 1/5/15
HELP US TO HELP YOU with this slick TOOL TIP! Ever had a technical issue that you wish you could record so your IT Helpdesk can witness what you keep seeing? You can with the "Record Steps to Reproduce a Problem" feature available in Windows 7. This nifty tool goes beyond a simple screenshot and actually records the onscreen actions to help the IT department diagnose the issue. Here's how to use the feature:
  1. Using the SEARCH feature in Windows 7 (available from the START Windows button in the bottom left corner of your screen), type in: Record Steps to Reproduce a Problem Search feature in Windows 7
  2. Click the link that displays will launch the application and put the control panel windows on your screen (see the screenshot below).Problem Steps Recorder
  3. Click Start Record and then click through the process to recreate the error you are having.
  4. When finished, hit Stop Record and a Save As window will pop open.
  5. Save the file (MHTML format i.e. web page format) and then send the recording as an email attachment to your IT Helpdesk.
Lock Windows Quickly 9/19/14
Press the Windows Logo key + L to lock Windows quicklyIt's always a good idea to lock your computer before your step away. Going to lunch? Into a meeting? To the restroom? To lock Windows quickly, simply press the Windows Logo key (the flag) + L. Locking your computer should become a habit, at the office and especially in public locations like a cafe or restaurant.
See website links in email message 4/28/14
If a blue underlined link shows up in an email message or Word document, you can mouse over it without clicking to see what website it plans to open.
Microsoft Office 2013 Tips and Tricks 9/10/13
General Office 2013 Tips
  • Zoom with your fingers - Using a fancy touchscreen laptop or tablet with Office 2013? Use two fingers to zoom in or out of any document, just like on your smartphone.
  • Remove the Start screen - When launched, the Office 2013 apps show a dynamic Start screen by default. To see a blank new document instead, select File and Options, then untick the Start screen option on the General tab.
Word 2013 Tips
  • Embed videos - Load in online video clips from YouTube and elsewhere using the new Online Video button under the Insert tab.
  • Edit PDFs - Fully fledged PDF editing finally arrives with Word 2013, though you might lose some layout settings. Edited documents can be saved as PDF or DOCX files.
Excel 2013 Tips
  • See key tips - Press Alt to see letters appear over every entry on the ribbon menu - tap the relevant key to activate the option.
  • Filter by timeline - Excel 2013 enables you to quickly create timeline filters for any date column in a pivot table or chart (the option is under the PivotTable Tools tab).
Keyboard Shortcuts for Microsoft Outlook 11/18/14
CTRL + F: Forward an email. Click on the email you wish to forward, press the Control (CTRL) button and the letter F to forward the message. CTRL + Shift + G: Flag message for follow up. Click on the email you wish to set a follow up, press the Control (CTRL) button, the SHIFT button and the letter G to set the follow up. CTRL + Shift + M: Open a new Message. When in your inbox or any email folder (not calendar or tasks), press the Control (CTRL) button, the SHIFT button and the letter M to create a new email message. CTRL + Shift + K: Open a new Task. At any time when in Outlook, press the Control (CTRL) button, the SHIFT button and the letter K to create a new task. CTRL + Shift + A: Open a new Calendar Appointment. At any time when in Outlook, press the Control (CTRL) button, the SHIFT button and the letter A to create a calendar appointment. CTRL + Shift + Q: Open a new Meeting Request. At any time when in Outlook, press the Control (CTRL) button, the SHIFT button and the letter Q to create a new meeting request.
Use Google Translator to translate web sites and text 10/8/13
At, you can choose languages you want to translate from and to. Then you paste in some copied text (or the address of a Web site). In a flash, the text is translated - roughly, to be sure, but at no charge.
Voice Search on Google Desktop 7/11/13
Google has a new feature -- And it's pretty neat! You can now verbally speak to Google on your desktop using the Chrome browser and get search results. Hear's how it works:
  1. Download and install the Google Chrome browser
  2. Open Google Chrome and go to
  3. Click the mic in the search bar and allow Voice Search to use the mic on your PC
  4. Start talking!
Click here to watch the informational video on Google Voice Search.
Backspace VS Delete Keys 9/17/13
On your keyboard, there's a difference between the Backspace and Del keys. Press Backspace to delete the typed character to the left of the blinking insertion-point cursor, as usual. Pressing Del, however, removes the character to its right.
Pasting in Microsoft Word 9/17/13
In Microsoft Word, when you paste in text from another document - say, a Web site - you may not want all the boldface, colors, fonts and other formatting from the original source. Instead of using the regular Paste command, in that case, open the Edit menu and click Paste Special. Click Unformatted Text. You'll get just the text, without the fanciness.

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