New Tool – Record Steps to Reproduce a Problem

HELP US TO HELP YOU with this slick TOOL TIP!

Ever had a technical issue that you wish you could record so your IT Helpdesk can witness what you keep seeing? You can with the “Record Steps to Reproduce a Problem” feature available in Windows 7. This nifty tool goes beyond a simple screenshot and actually records the onscreen actions to help the IT department diagnose the issue. Here’s how to use the feature:

  1. Using the SEARCH feature in Windows 7 (available from the START Windows button in the bottom left corner of your screen), type in: Record Steps to Reproduce a Problem
    Search feature in Windows 7
  2. Click the link that displays will launch the application and put the control panel windows on your screen (see the screenshot below).Problem Steps Recorder
  3. Click Start Record and then click through the process to recreate the error you are having.
  4. When finished, hit Stop Record and a Save As window will pop open.
  5. Save the file (MHTML format i.e. web page format) and then send the recording as an email attachment to your IT Helpdesk.
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